Stanley Roberts, creator of the "People Behaving Badly" and "Caught Misbehaving" franchises, talks with guest Rosalinda Randell, an expert in the field of civility and political etiquette. For over fifteen years or so, Rosalinda Randall has been spreading civility. through presentations, television and radio appearances, publications and books. She believes that you can't mandate good manners or courtesy. Society, culture, and community are a part of how we collectively decide to treat one another, find understanding, common ground and ultimately harmony. Sometimes, it just takes an adjustment in our attitude, a little strategy, and a fresh perspective. As a civility and etiquette expert, she focuses is on communication style, presence and demeanor, and considerate behavior. She maintains, that in most cases we can direct a conversation for a more agreeable outcome. She was recently trained and certified as a Covid Compliance Officer (CCO).