In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
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In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
This week, Kristen Hayer reviews: Chapters 10-12 of “Onboarding Matters” by Donna Weber.How do you measure the effects of your customer success team? How do you demonstrate your worth to your employer? These two chapters can help you sort out those important details. Next week, Kristen will continue her review with chapters 13-16. If you'd like to read along, you can purchase a hard copy or Kindle edition here. While she has some books in mind for the rest of the season, she'd love su...
Reading For Success
In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
