In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
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In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
This week, Kristen Hayer reviews: Chapters 1 & 2 of “Onboarding Matters” by Donna Weber.These two chapters lay out a nice introduction to the concepts of consumer behavior and onboarding new customers. Next week, Kristen will continue her review with chapters 3-9. If you'd like to read along, you can purchase a hard copy or Kindle edition here. While she has some books in mind for the rest of the season, she'd love suggestions as well. Email kristen@thesuccessleague.io with any qu...
Reading For Success
In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam. They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.
