Fear of public speaking affects 75% of Americans, but for automotive shop owners, effective communication isn't optional—it's essential for success. In this episode of Ratchet and Wrench Radio, host Chris Jones sits down with leadership communications trainer Dave Brown of SDB Leadership to tackle the communication challenges that hold shop owners back. Whether you're delivering difficult news to a customer, conducting one-on-one meetings with employees, or presenting to a group, Brown reveals why every conversation is essentially a public speaking event. He shares actionable strategies for reframing your mindset, building genuine confidence, and overcoming imposter syndrome. Brown is the closing keynote speaker at the 2025 Ratchet+Wrench Management Conference.