In this episode of ProAssurance’s Rapid Risk Review podcast, guests Joanne Simmons, Lanette Williams, and Carrie Ermshar discuss the critical role of setting realistic expectations with residents and their families in senior care communities. They emphasize that clear communication and transparency are essential for reducing risk, building trust, and improving care outcomes. The conversation explores key risk management areas—including falls, skin breakdown, and medication management—while underscoring the importance of ongoing family education and engagement. The episode also offers strategies for repairing relationships after miscommunication and highlights the value of consistent quality control in care practices.

Keywords:

senior care, risk management, communication, expectations, family engagement, falls prevention, medication management, trust building, care outcomes, healthcare risks

Takeaways:

• Setting realistic expectations is crucial for effective risk management.
• Open communication fosters trust and improves care outcomes.
• Clear expectations can significantly reduce the likelihood of claims.
• Initial care plan meetings are key opportunities to build trust.
• Educating families on fall prevention policies is essential.
• Skin breakdown is a sensitive issue that requires careful communication.
• Medication reconciliation is a high-risk area that needs clear protocols.
• Daily communications with families are critical for engagement.
• Authenticity and transparency are vital in addressing concerns.
• Setting expectations leads to better partnerships with families.