In this episode of Rad-Ventures, we sit down with Harriet Evans, a Portsmouth-based Client Experience & Systems Strategist. From events management to virtual assistance, Harriet’s journey is full of lessons in adaptability, growth, and rebranding.

We dive into the tech tools she swears by (hello, Dubsado & ClickUp!), why Google wins over Microsoft, and how she creates systems that make clients go “WOW.” Harriet also opens up about the fears of rebranding, managing a tech stack, and how she uses onboarding strategies to build trust from the get-go.

This episode is a must-listen for freelancers, VAs, and anyone building a business around people, process, and purpose.

Follow Harriet:
Instagram: https://www.instagram.com/harrietevans.ops/
Website: https://www.harrietevans-obm.com/ Sign up for her onboarding resources or challenges directly through her Instagram bio links!

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Chapters

00:00 – Introduction to Harriet Evans and Her Journey
04:59 – From Events Management to Systems & Strategy
09:58 – How Furlough Sparked a New Direction into Virtual Assistance
14:58 – Social Media Struggles & Wins for Small Biz Owners
20:00 – Finding Yourself in Business: Growth & Identity
26:09 – Embracing Change: “Nothing Changes if Nothing Changes”
31:02 – Google vs Microsoft: The Great Tech Debate
32:43 – Harriet’s Go-To Apps: WhatsApp & More
34:17 – Dream Cars & Personality Vibes
36:25 – Freelance Life: Freedom, Isolation & Reality
37:31 – Tech Stacks: What to Keep, What to Ditch
47:32 – Rebranding: Fears, Identity & Starting Fresh
50:24 – Branding That Reflects You
53:28 – Using Tech to Create Rave-Worthy Client Experiences
59:29 – Onboarding Challenges That Build Trust
01:02:05 – Where to Connect with Harriet