Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage. Today, customer calls, chats, and messages are recorded more than ever. And n...
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Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage. Today, customer calls, chats, and messages are recorded more than ever. And n...
Beyond the Dashboard: How QA Unlocks Hidden Insights
Quality Time
54 minutes
12 months ago
Beyond the Dashboard: How QA Unlocks Hidden Insights
Why does the CEO of a $2B company believe QA beats dashboards? Listen as Auren Hoffman, Chairman of SafeGraph and former CEO of LiveRamp (acquired for $310M), explains why top leaders are turning to QA to uncover hidden risks and make smarter, faster decisions.Auren and Vasu Prathipati, CEO & Co-Founder of MaestroQA, also explore how QA goes beyond surface metrics to reveal the insights that truly drive customer satisfaction, compliance, and business success.
Quality Time
Conversations with customers have always been a critical source of insight. But until recently, most of that knowledge was trapped—unstructured, unanalyzed, and underutilized. In this episode, Chano Fernandez, former CEO of Workday and current co-CEO of Eightfold, and Vasu Prathipati, CEO of MaestroQA, have a candid conversation about how modern leaders are leveraging conversation data to gain a strategic advantage. Today, customer calls, chats, and messages are recorded more than ever. And n...
