Summary
In this episode of the Put Them on a Glass podcast, host James, the Ghost Set Killer, speaks with Cedric, an experienced auto glass technician. They discuss Cedric's journey in the auto glass industry, the challenges of training and working in cold weather, and the importance of skill competitions like Auto Glass Week. Cedric shares insights on customer service, professionalism, and the impact of management on technician performance. The conversation emphasizes the need for adherence to manufacturer guidelines and the importance of changing perceptions in the auto glass industry.