This Q & A explores issues arising from 'Mastering Difficult Conversations Part 2 (Managing Self). Topics discussed included:stepping outside one's reaction and pausing and seeing how this breaks habitual patterns in self and others; how, in dealing with personality-disordered people it is less about changing them, and more about protecting self and others around them; when we are not getting win-wins the importance of equanimity and how to get our ego out of the way and not be upset by the other person's non-willingness to change.