Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.
We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so ... infinite — the next level of luxury lies in the mind.
From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests' heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe to Psycho Hospitality wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.
Psycho Hospitality: Behavioral Insights for Luxury Hospitality flips the script on traditional guest experiences, revealing the psychology behind what makes a stay truly unforgettable.
Hosted by applied creativity and hotel marketing experts Kim Bagayawa and Mike Dell of The Essential Hotelier, along with behavioural science whiz George Quicksmith of Quicksmith Consulting, we dive headfirst into the art and science of high-end hospitality.
We believe that while hotels compete fiercely on tangible luxuries—beds can only be so soft, desserts so sweet, and infinity pools so ... infinite — the next level of luxury lies in the mind.
From the Peak-End Rule to Loss Aversion & Uncertainty, we decode the principles that get inside guests' heads. Each episode explores how a deep understanding of human behaviour can elevate hospitality from good to mind-blowing, transforming simple stays into extraordinary experiences.
If you’re a boutique hotelier, marketer, or industry leader, the Psycho Hospitality podcast offers practical tips for creating extraordinary stays that guests will rave about.
Because it's not just hospitality, it's Psycho Hospitality.
Subscribe to Psycho Hospitality wherever you get your podcasts.
Hosted on Acast. See acast.com/privacy for more information.
Nothing kills a guest’s excitement faster than uncertainty. This episode uncovers how small moments of doubt—whether about booking, directions, or amenities—can erode trust and drive guests away. Learn how to replace uncertainty with clarity at every touchpoint, creating a seamless and secure experience.
We’ll share the science behind why predictability matters and reveal practical strategies for everything from online booking flow to pre-arrival communications. Give guests the confidence to choose you, knowing every detail is handled. Because in hospitality, clarity isn’t just helpful—it’s essential.
Hosted on Acast. See acast.com/privacy for more information.