Building Trust with Patients, Consent and Emotional Intelligence with Colin Campbell

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Protrusive Dental Podcast

Jaz Gulati

355 episodes

2 days ago

Welcome to the Protrusive Dental Podcast - the forward thinking podcast for dental professionals.

Join me alongside guest speakers as we discuss hot topics in Dentistry, clinical tips, continuing education and adding value to your life and career.

Jaz Gulati shares his passion for Dentistry with guest speakers, covering topics such as:

- Occlusion
- Working Abroad
- Course Reviews
- Hot topics in Dentistry
- Clinical tips
- Personal Development

All content for Protrusive Dental Podcast is the property of Jaz Gulati and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Building Trust with Patients, Consent and Emotional Intelligence with Colin Campbell – PDP244

Protrusive Dental Podcast

1 hour 4 minutes 52 seconds

3 days ago

Building Trust with Patients, Consent and Emotional Intelligence with Colin Campbell – PDP244

How should you gain consent for ELECTIVE treatments?

Is selling in dentistry something to avoid, or an essential part of patient care?

How much does emotional intelligence really matter for your success and happiness?

Dr. Colin Campbell joins for a powerful episode that dives into consent, sales, and the balance between profit and ethics in dentistry. He also unpacks the huge role of emotional intelligence—not just in clinical practice, but in life.

Expect real talk, strong opinions, and communication gems that can reshape the way you connect with patients and approach your career.

https://youtu.be/Wtugp1t-IrM
Watch PDP244 on Youtube

Protrusive Dental Pearl: Read (or listen to) the book Let Them by Mel Robbins — a powerful reminder to take control of your own life and emotions instead of letting outside events dictate them.

Takeaways

* Building trust with patients is crucial for effective consent.

* Consent should be a relationship management exercise, not just a legal formality.

* Understanding the patient's perspective is key to effective communication.

* Elective treatments should be approached with caution and ethical considerations.

* Sales in dentistry is not a dirty word; it's about providing solutions to patients.

* Emotional intelligence is a vital skill for dentists to develop.

* Good dentistry is about doing what is best for the patient, not just for profit.

* Continuous education and self-improvement are essential for success in dentistry.

HIghlights of this episode:

* 00:00 Teaser

* 00:44 INTRO

* 01:44 Protrusive Dental Pearl

* 02:58 Welcoming Dr. Colin Campbell

* 04:55 Colin’s Background and Philosophy

* 05:36 The Importance of General Dentistry

* 08:40 Finding a Niche vs. Being a Generalist

* 11:14 Understanding Consent in Dentistry

* 17:42 Fear of Losing the “Sale”

* 18:50 Building Trust with Patients

* 22:09 Consent Process Overview

* 22:49 Patient Consultation Process – Building the Bridge to Trust

* 29:00 Developing Emotional Intelligence (EQ)

* 30:00 Patient Consultation Process – The Mechanics

* 30:58 Patient Consultation Process – Exploring Options

* 31:13 Join Protrusive Guidance

* 34:34 Patient Consultation Process – Exploring Options

* 34:36 Patient Consultation Process – Follow-Up and Consent Pathway

* 35:54 Patient Pathways After Consultation

* 36:48 Treatment Plan Letters & Legal Angle

* 38:45 Approach to Consent Letters

* 40:21 Personality Types in Consultations

* 42:21 Systematizing Your Process

* 43:37 Ethics in Elective Treatments

* 53:15 Guidance for New Dentists on Elective Treatments

* 56:33 Interjection

* 57:48 Guidance for New Dentists on Elective Treatment...