What’s the real impact of company culture, looking beyond the buzzwords and mission statements? In this episode of Prose + Comms, we explore how culture shapes the customer experience, why internal alignment matters more than ever, and what happens when brand values break down. From leadership to the frontlines, we unpack how trust, consistency, and authenticity influence the way customers feel, and what that means for the brands trying to earn their loyalty. We’re joined by communications leader and executive coach Bob Osmond, who shares his insights into how culture and brand experience intersect, and what it really takes to get it right.

If you want to hear more from Bob, you can connect with him on LinkedIn.