From call center floor to the C-suite. Nicki Agcaoili’s 25-year journey from agent to Chief Country Executive of Carelon Global Solutions Philippines proves that success in the IT-BPM industry isn’t just possible—it’s earned. In this episode of Promptly Speaking with Jack Madrid, Nicki shares how he rose through the ranks without losing touch with his roots. He opens up about leading with humility, challenging hierarchies, and championing Filipino leadership on the global stage. 🌍💼