Co-hosts Loren DeJonge Schulman and Rachel Klein-Kircher speak with two experts about how agencies are working to improve their performance and transform their customer experience efforts as outlined in the President’s Management Agenda—the Biden administration’s overarching vision for building a more effective federal government. Our guests include Robin Carnahan, the current administrator of the General Services Administration, and Robert Shea, a national managing principal of public policy at Grant Thornton Public Sector and a former public servant. Carnahan and Shea unpack how and why the President’s Management Agenda is created, what is unique about the current administration’s priorities, and why every interaction that an individual has with the government—from accessing benefits to securing natural disaster aid—is an opportunity to build public trust and prove that government works.
A complete transcript is available here.
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