Modernizing the Asylum Process Experience

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Profiles in Public Service

Partnership for Public Service

42 episodes

1 week ago

“Profiles in Public Service” tells stories about unsung public servants who drive government’s most important accomplishments. Our guests include both federal employees and those who directly benefit from their leadership and innovation to demonstrate what federal services and support can mean for local communities. In an age when people continue to hold negative views about government—but also rely on it to solve big problems and crises—the stories we share promise to rebuild faith in the public institution most critical to our democracy. 

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Modernizing the Asylum Process Experience

Profiles in Public Service

44 minutes 21 seconds

1 year ago

Modernizing the Asylum Process Experience

Michael Boyce is a leading innovator at the U.S. Citizenship and Immigration Services, heading up a team that spearheads groundbreaking technological advancements related to asylum filing and overseas refugee cases. In this episode, he is joined by Arianna Miller and Kimberly Odom, two asylum officers working for USCIS who discuss their core responsibilities, the new innovations that are transforming the asylum process, and how federal leaders like Boyce use technology, customer feedback and more to improve the experiences of those seeking refuge in the U.S.

A complete transcript of this episode can be found here.