In this interview, police officer Martin Robbie describes what it is like to manage a real emergency situation, and what he learned from doing it. He reminds us to prioritise and balance the needs of disparate stakeholders, and to use the right amount of communication to keep people informed but on task.

This interview is also available as a video at http://bit.ly/ScaryScars

This is one of Pragmatic PMO's interview series "Scary Scars Shared". In these interviews, Ken asks Real Project Managers to share in around ten minutes what they learned from their most successful and their challenging project management experiences (scars).

Sharing short, sharp, project lessons interviews like this is just one of the pragmatic pointers recommended in Ken's book “Learning lessons from Projects: How it works, why it goes wrong, and how it you can do it better”, available from Amazon http://bit.ly/KensLLBook