Today, I talk to Katherine Farnon about her pivot from Global Head of Digital Experience Strategy & Operations at Vodafone to becoming a change management consultant.
As anyone with leadership experience knows, simply asking or telling people to adopt a new system, structure, process, or way of working is unlikely to have much success. Change is harder than that. As you will hear, it’s a deeply human endeavour, and systematic change management has lots of parallels with the way we design and innovate.
This conversation follows nicely from the previous two episodes in that it explores a potential career track for some Design and Innovation leaders and, more importantly, a skill set that could integrate into their initiatives.
01:32 Career background
05:30 Change management
10:35 Why is change so hard
15:23 Identifying a change project
22:05 Types of change
30:25 Change leaders
35:39 Juggling change with day-to-day operations
38:39 New skills
42:06 Knowing what you know now…
KATHERINE FARNON
KEVIN & PLAN
Kevin McCullagh is the founder of Plan, a product strategy consultancy based in London, which helps design and innovation leaders with strategic clarity. He writes and speaks on Foresight, Innovation and Leadership.
Website: www.plan.london
Email: kevin@plan.london
MUSIC
By Nico Delaney
https://www.instagram.com/marksson.music