#64 How to make the collaboration between PM and Product Ops work, with Julie Robles, Product Ops @ Payfit (2/2)

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Product Perspectives

Magali Pelissier

67 episodes

6 days ago

Product perspectives, the podcast for product people that gives a voice to their stakeholders. Each week, I show you the other side of the product: I interview the people who contribute to making products a success. They are engineers, writers, marketers, support analysts, UX designers or sales people. Not only will I give them the credit they deserve but we’ll uncover what makes a good product and product manager from their perspective. Stakeholder management is a key skill for product managers, so just as you’re obsessed with listening to your customers, let’s hear from your stakeholders.

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#64 How to make the collaboration between PM and Product Ops work, with Julie Robles, Product Ops @ Payfit (2/2)

Product Perspectives

30 minutes 19 seconds

1 year ago

#64 How to make the collaboration between PM and Product Ops work, with Julie Robles, Product Ops @ Payfit (2/2)

My guest today is Julie Robles. Julie is leading the Product Ops team at PayFit, and her role is to maximise efficiency, and impact of the Product and Tech teams. She has over 13 years of experience in product and program management for both startups and large corporations, exploring ecosystems in Europe, Middle East, and Asia. She is also a product and OKRs mentor (for Google for Startups and ADPList). I’ve split my conversation with Julie into 2 episodes, because there were lots of topics to discuss. In this first episode, we talk about her background and journey into product ops, and the relationship between product managers and product ops - how the roles overlap, when is the right time to set up a product ops functions and how to ensure everyone has time for glue work. In the second episode, we talk about how AI is changing the role of product managers, and how product ops can help leverage this technology. We also discuss the different types of complexities to manage, including the biggest ones: managing change with human beings. If you’re tired of doing the ops work yourself because you don’t have such dedicated team, if you dislike your product ops team who keeps on giving you processes to follow, these two episodes are here to reconcile you with product ops and giving you hints to move forward and be a better product organisation.