Driving customer and data insights, with Onfido

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Product Ops Podcast

Product-Led Alliance

19 episodes

9 months ago

Deep diving into the emerging, exciting and pivotal role that is Product Operations. One podcast at a time.

Management

Business

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Deep diving into the emerging, exciting and pivotal role that is Product Operations. One podcast at a time.

Management

Business

Driving customer and data insights, with Onfido

Product Ops Podcast

50 minutes 44 seconds

3 years ago

Driving customer and data insights, with Onfido

Kam Dadfar, Virginia Chiarentin, and Charlotte Hayward from the Product Ops team at Onfido explore key topics, including:

Using customer insights to improve a trial adoption process.
Building on data insights to drive long-term product improvements.
Scaling an NPS system.
How product ops can function as a neutral party that puts customer interests first.