As product manager we should love speaking to our customers. Them  using our products is the best indicator that we are doing something right and our products are serving their purpose. In my experiece customer are often delighted to be able to speak to the product managers, they feel extremely valued that their opinions are being sought after. So be confident when you are around customers. I hope this podcast  will help you increase your engagements with customers. These insights are a valuable for product managers to make prioritisation decisions. We welcome your thoughts and experiences on how you go about engaging customers and use their feedback. Register yourself at productcoach.net and help the community.