Procurement transformation isn't just about systems. It's about scale, culture, and strategy. In this episode, host Richard McIntosh speaks with Karl Poulsen, CPO at Hiscox, about leading a greenfield procurement transformation by leveraging digital tools not just to modernise, but to embed excellence at scale. Karl shares how he moved the organisation from spreadsheets and silos to a centralised, tech-enabled function. He explains how automation, governance, and scalability were built with...
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