Professor András Tilcsik studies the dark sides of organizations: discrimination, disasters, crises. His scholarly work demonstrates, for example, that companies must analyze comprehensively where discrimination is arising in their hiring practices if they want to root it out. Adopting a new approach to the recruiting of applications, a go-to improvement, is typically insufficient to address the problems behind the problems. Truly great organizations learn how to present disasters by doing a blameless post mortem before the unwanted outcome actually occurs.

How can we change the structure of our company to avoid a disaster? The key is to learn how to hear dissenting voices and to respond to them effectively.