
When a computer game is free, but somehow has a community of over 45M players on a Saturday, monetizing over 6B USD p.a., it's pretty clear their Player Support team is a pivotal part of this success.
Navigating through such a journey, it is vital to constantly connect devs to players' hearts and for this to happen, you need a seasoned PX Executive Leader in your corner, such as Mr. Tony Won - who will make sure you're always ready to rumble.
If you're a gaming enthusiast or part of the game industry, check out this episode.
Check out the full video episode on my YouTube channel
#nps #cx #px #kpis #gamesindustry #monetization #community #leadership