Are you looking for the tools necessary to navigate the ever-expanding world of healthcare, marketing, and patient acquisition? Look no further than Practice Builder. With knowledgeable guests, spontaneous hosts, and loads of experience you’re sure to find a welcoming place to visit every week!
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Are you looking for the tools necessary to navigate the ever-expanding world of healthcare, marketing, and patient acquisition? Look no further than Practice Builder. With knowledgeable guests, spontaneous hosts, and loads of experience you’re sure to find a welcoming place to visit every week!
Call Center Success: Above and Beyond w/ Michelle Berndt
Practice Builder
21 minutes
4 years ago
Call Center Success: Above and Beyond w/ Michelle Berndt
Join Kamaar and Michelle Berndt as they discuss methods and steps to increase your success in a call center!
1. Make every customer feel special and valued the moment the call starts. 2. Be EMPATHETIC not sympathetic. 3. LISTEN. 4. CONFIRM. 5. THANK THEM.
Michelle Berndt is the VP of Strategic Development at OneShare Health which is an affordable alternative to traditional insurance. Her role is to partner with nonprofits, associations and ministries to spread awareness. She has been in the healthcare industry for over 10 years and has a Bachelors in Healthcare Administration. Michelle has been an employee and a member with OneShare Health since it opened. She resides in Midlothian, Texas with her husband and two kids.
Practice Builder
Are you looking for the tools necessary to navigate the ever-expanding world of healthcare, marketing, and patient acquisition? Look no further than Practice Builder. With knowledgeable guests, spontaneous hosts, and loads of experience you’re sure to find a welcoming place to visit every week!
