In this IWD special episode, I had an inspiring conversation with Mei Mei Song about her role as a Chief Transformation Officer at Plaza Premium. She is a visionary leader at Plaza Premium Group, dedicated to transforming the travel experience by integrating community and culture into airport hospitality. Spearheading brand strategy and innovation from the Hong Kong headquarters, she oversees a diverse portfolio across 250+ locations in 80+ international airports, striving to exceed traveler expectations and foster collaboration within the organization.
We discussed:
🔹 Role Overview: Chief Transformation Officer focused on sustainability, customer experience, and technology for company growth.
🔹 Global Presence: Operates 1,600 touch points in over 600 airports across 60+ countries.
🔹 Organic Growth: Growth primarily driven by new airport developments and understanding passenger needs.
🔹 Career Background: Transitioned from a magazine career to the family business, starting from the ground up to understand operations.
🔹 COVID-19 Challenges: Faced significant challenges during the pandemic, including company survival and employee motivation.
🔹 Post-Pandemic Recovery: Travel behavior is shifting; growth opportunities are emerging as normalization occurs.
🔹 Expansion Strategy: Focus on top 100 airports for future lounge and service expansion globally.
🔹 Mentorship: Values the influence of mentors, particularly family, in shaping her approach to business.
🔹 Advice for New Entrepreneurs: Importance of feedback, hard work, and listening to others for growth and improvement.
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More about Mei Mei Song:
https://www.linkedin.com/in/mei-mei-song-11546328/
https://www.linkedin.com/company/plaza-premium-lounge-management-limited/posts/?feedView=allhttps://www.instagram.com/plazapremiumlounge?igsh=MXN6ZDV1bDcwNmhwbA==
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