In this episode of Power Women of the Trades, Cassie Pound and Heather Bargender are joined by Amanda Mahaffey, co-owner of Tuck and Howell in Greenville, South Carolina. Amanda shares her unique journey from an extensive background in accounting to leading a 50+ year-old HVAC business through a complete modernization and rebrand. She opens up about the demanding transition from traditional pen-and-paper operations to implementing cutting-edge platforms like ServiceTitan, and how her financial expertise became critical in rescuing and growing a legacy company.Amanda and the hosts dig into the real story of operational turnarounds—what happens when you walk into a company assuming financial health, only to discover negative profits and massive inefficiencies. Amanda details her approach to plugging cash leaks, restructuring labor, building processes, and standing strong in the face of resistance to change. The conversation doesn’t shy away from the emotional side of leadership, discussing the tough personnel decisions leaders must make and the reality that sometimes long-standing team members will not adapt to the company’s growth trajectory.Throughout the episode, listeners will find actionable insights and relatable stories for owners, managers, and aspiring leaders in HVAC, plumbing, electrical, and construction. They also cover rapid growth, imposter syndrome, building a team dynamic that works, and the importance of finding your own leadership voice—without feeling like you need to fit a stereotype. The practical advice Amanda, Cassie, and Heather share is grounded in real-world experience and will resonate with anyone charged with both the excitement and burden of growing a skilled trades business.Timestamps:04:36 Business Rebranding with Service Titan06:55 Collaborative Growth Management11:24 Identifying Changes for Profitability14:54 Scaling Business Challenges & Processes17:01 Raccoons, Repairs, and Resistance18:57 Building a Stronger Team23:30 Young Entrepreneurs in Experienced Company25:15 "Adapting to Digital Work Challenges"28:25 Leaps of Faith in Business32:16 Excited for New Business Pivot34:38 "Prioritizing Family Over Commitments"Meet Your Hosts: Cassie Pound is the co-owner of Quality Heating, Cooling & Plumbing in Tulsa, Oklahoma. Connect with her on LinkedIn. https://www.linkedin.com/in/cassiepound/Heather Bargender-Wavra has a broad expertise in the construction sector, focusing on specialized accounting and strategic business areas like HVAC, plumbing, and electrical systems. Reach out to her to see how she can support your business's growth and efficiency. Connect with Heather on LinkedIn https://www.linkedin.com/in/heather-bargender-16787a13/Special thanks to our sponsors for making the show possible:Relentless Digital https://www.relentless-digital.comKee Hart Marketing https://keehartmarketing.comForrest Perry Marketing https://perrymarketing.comRilla www.Rilla.comTune in to hear from more Power Women in the trades industry on Apple Podcasts, Spotify, Google Podcasts, Amazon Music, Audible, Radio Public and more! Make sure to follow us on all of our Power Women of the Trades social media accounts here:Instagram: @powerwomenofthetradespodcast https://www.instagram.com/powerwomenofthetradespodcast/ LinkedIn: Power Women of the Trades Podcast https://www.linkedin.com/company/power-women-of-the-trades-podcast/ TikTok: powerwomenofthetrades YouTube: @powerwomenofthetrades https://youtube.com/@powerwomenofthetrades?si=nYEu4oO33R-Pjf11 Facebook: Power Women of the Trades PodcastListening on a desktop & can’t see the links? Just search for Power Women of the Trades in your favorite podcast player.This episode was produced and brought to you by the Skilled Trades Syndicate @ServiceBusinessMasteryPodcast https://www.servicebusinessmastery.com/