From avoiding slabs freezing outside in the cold of winter, to understanding which tool to use to properly cut misbehaving material, sometimes porcelain slabs will do what they want no matter the precautions or careful precautions. When that happens, who is on the hook for the replacement material? For Toronto's Stephen Girardi of Frank's Flooring, they have learned that having frank and direct conversations with customers is often the best approach to figuring out who is liable for those broken slabs. Hear how they studied before installing their first project, how the trowel fought the slab and the trowel won, and how scientific method can only go so far when you don't have a good slab provider in this week's episode of Porcelain Predications.