Leona Pienaar shares her inspiring 30-year leadership journey with MES, growing it from a small operation to a 60-million-rand multi-location organisation. She reflects on navigating personal and professional challenges, including adopting a teen and adapting MES's approach during the COVID-19 crisis. Leona dives into the complexities of homelessness, the power of compassionate solutions, and how developing soft skills like empathy and adaptability has been key to her success. Her story is a testament to resilience, growth, and impactful leadership.