In this episode of the Pool Chasers Podcast, Greg and Justin sit down with Monica Archibald, District Sales Manager at Hayward Pool Products, for an in-depth conversation on the evolution of pool equipment, customer service, and industry innovation. Monica shares her journey from customer service in Temecula to becoming a key figure at Hayward, offering insights into how the company listens to the market through "Voice of the Customer" initiatives. They explore differences between the Califor...
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In this episode of the Pool Chasers Podcast, Greg and Justin sit down with Monica Archibald, District Sales Manager at Hayward Pool Products, for an in-depth conversation on the evolution of pool equipment, customer service, and industry innovation. Monica shares her journey from customer service in Temecula to becoming a key figure at Hayward, offering insights into how the company listens to the market through "Voice of the Customer" initiatives. They explore differences between the Califor...
Becoming a Pentair Heater & Automation Expert by Reading & Warranty Repairs with Matthew Horowitz of Poolponics
Pool Chasers Podcast
1 hour 28 minutes
1 year ago
Becoming a Pentair Heater & Automation Expert by Reading & Warranty Repairs with Matthew Horowitz of Poolponics
Matt Horowitz highlighted the significance of continuous learning and staying updated on new products and technologies in the pool industry. Matt stressed the importance of maintaining close relationships with industry experts like Tish Dibble and Jason Hall from Pentair to stay informed about new products. Actively seeking information on upcoming products and updates ensures that he remains well-versed in the latest advancements.Matt's hands-on experience with Pentair warranty service provid...
Pool Chasers Podcast
In this episode of the Pool Chasers Podcast, Greg and Justin sit down with Monica Archibald, District Sales Manager at Hayward Pool Products, for an in-depth conversation on the evolution of pool equipment, customer service, and industry innovation. Monica shares her journey from customer service in Temecula to becoming a key figure at Hayward, offering insights into how the company listens to the market through "Voice of the Customer" initiatives. They explore differences between the Califor...
