No matter how well you prepare your Airbnb or short-term rental, guest complaints are inevitable. The difference between a frustrated review and a glowing comeback lies in how you handle them.
In this episode, we break down:
The most common types of guest complaints (and how to prevent them).
A step-by-step framework for responding quickly and professionally.
How to turn negative feedback into an opportunity to boost your reputation.
Proven strategies to protect your ranking and earn repeat bookings.
If you manage properties in Kavala, Nea Iraklitsa, or any other STR market, mastering complaint management is key to long-term success.