Building a Customer-Centric Business: Strategies for Success

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Plain Spoken

Derek Fournier

20 episodes

5 days ago

Created as a way for me to continue my life-long exploration of innovation, entrepreneurship, technology and leadership, this podcast will also serve as a great virtual 'coffee talk' with some amazing people and the launching point for a great deal of additional content that I hope is useful to others.

Management

Business

RSS

All content for Plain Spoken is the property of Derek Fournier and is served directly from their servers with no modification, redirects, or rehosting. The podcast is not affiliated with or endorsed by Podjoint in any way.

Management

Business

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Building a Customer-Centric Business: Strategies for Success

Plain Spoken

30 minutes 17 seconds

1 year ago

Building a Customer-Centric Business: Strategies for Success

Dive into the intricacies of building a customer-centric business with Derek Fournier on the latest episode of Plain Spoken. Discover how passion and care in leadership can drive customer satisfaction and business success. Learn from real-world examples like Amazon, Microsoft, and Starbucks on how to leverage customer feedback, empower employees, and implement scalable solutions.

This bi-weekly podcast shares valuable insights, strategies, and humor to help you refine your leadership and improve customer experience. For more resources, visit www.plain-sight.net