In this episode of Pitch the PM, Doug Garber sits down with Jeff Geygan, CEO of Rocky Mountain Chocolate Factory (RMCF), and Carrie Cass, the company’s CFO, to discuss how they’re rebuilding one of America’s most recognizable confectionery brands.The conversation goes far beyond chocolate — it’s a candid look at what real operational transformation looks like inside a small-cap public company.They cover:The steps taken to stabilize operations and rebuild cultureWhy data, ERP, and POS systems were the foundation for changePlans to expand east of the Mississippi and revitalize store growthManaging costs, margins, and franchisee relationships in a higher-rate environmentLessons from taking a “Wall Street to Main Street” approach to leadershipDoug also explores the investment lens — from the company’s long history and competitive set (including Kilwins) to the balancing act between leverage, growth, and execution risk.“This has been more than a turnaround. It’s a transformation. We’re big enough to execute — small enough to move fast.” — Jeff, CEO, RMCF🎧 Listen if you’re interested in:Turnarounds and small-cap operating playbooksHow management teams rebuild trust and cultureFranchise economics and capital disciplineThe realities of running a consumer business through a transformationChapters:(0:00) — Intro: Betting on chocolate(2:35) — RMCF’s footprint and business model(7:01) — Operational reset: from ERP to culture(10:35) — Rebuilding the franchise network(15:47) — Store economics and ROI targets(16:49) — Comparing RMCF and Kilwins valuations(21:41) — Product mix, margins, and brand positioning(29:50) — Managing cocoa price volatility(38:02) — Balance sheet and deleveraging priorities(42:57) — Leadership lessons: culture, curiosity, and execution(48:26) — Closing thoughts: “10x or zero”🔗 LinksThis episode is sponsored by AlphaSense. Use the link here for Complimentary access — https://www.alpha-sense.com/Pitch/📩 Subscribe to our newsletter for research updates and new high-conviction episodes from top PMs & Analysts: https://pitchthepm.beehiiv.com/subscribeDoug Garber on LinkedIn: https://www.linkedin.com/in/doug-garber-42aa508 🛑 DisclaimerThis conversation is for educational purposes only and does not constitute investment advice. The participants may have positions in securities mentioned and are under no obligation to update their views. Please consult a financial advisor before making investment decisions.