Scaling Healthcare Technology: Lessons from Mike Wessinger’s Journey with PointClickCare – In this episode of Pitch Please, Mike Thibodeau sits down with Mike Wessinger, co-founder and executive chair of the board at PointClickCare, Canada's leading cloud-based healthcare software provider and one of the country's most valuable HealthTech companies. Mike Wessinger shares his journey from starting a company in the highly regulated long-term care sector to scaling PointClickCare to over 2,000 employees, serving more than 27,000 customers. He dives into the challenges of navigating healthcare tech, the importance of culture, and how focusing on customer satisfaction helped PointClickCare achieve sustainable growth.
Wessinger also discusses how the company’s product market fit strategy evolved, the importance of understanding regulatory landscapes, and how PointClickCare has maintained its strong culture through various growth stages.
In This Episode, You’ll Learn:
• Mike’s Entrepreneurial Background: How Mike and his brother started PointClickCare and scaled it to become a healthcare tech leader.
• The Importance of Customer Satisfaction: Why customer delight has always been central to PointClickCare’s growth strategy.
• Regulatory Challenges in Healthcare: How navigating regulations across provinces and states shaped PointClickCare’s product market fit.
• The Role of Culture in Scaling a Business: Insights on maintaining company culture while growing from a small startup to over 2,000 employees.
Chapters
00:00 - Introduction to PointClickCare and Mike Wessinger
02:52 - The Journey into Long-Term Care Technology
06:12 - Identifying Market Opportunities and Challenges
08:59 - Building a Technical Foundation with Family
12:04 - Navigating Product Market Fit
14:56 - The Importance of Customer Delight
18:11 - The Role of Culture in Scaling a Company
21:03 - Bootstrapping vs. Fundraising Strategies
24:00 - Challenges and Opportunities in Health Tech
26:51 - The Canadian Tech Ecosystem and C100
30:01 - Advice for Aspiring Entrepreneurs
32:50 - Closing Thoughts and Future Outlook
More About Mike Wessinger
Mike Wessinger is PointClickCare’s Co-Founder and Executive Chair of the Board. Prior to taking on the role of Executive Chair, Mike served as PointClickCare’s Chief Executive Officer from 1995 to 2021.
Mike’s vision and leadership established PointClickCare as the first cloud-based health information system for the senior care industry. Relentless in his pursuit to disrupt the healthcare status quo, Mike’s forward-thinking vision drove the organization to break silos across the healthcare ecosystem, creating North America’s largest care collaboration network.
In his role as Executive Chair, Mike continues to champion corporate culture, enhance governance, recruit diverse talent, and partner both internally and externally to solve critical healthcare challenges and propel PointClickCare forward as a world-class organization.
Outside of PointClickCare, Mike serves on the Ontario Health Data Council and is also Co-Chair of the C100 board of directors, where he actively leverages his years of experience to coach and mentor leaders at the helm of rapidly scaling tech companies.
In 2024, Mike received the degree of Doctor of Laws, honoris causa from York University.
More About PointClickCare
PointClickCare is a leading healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. More than 27,000 long‐term and post‐acute care providers, 3,600 ambulatory clinics, 2,800 hospitals, 350 risk-bearing providers, 70 state and government agencies, and every major U.S. health plan use PointClickCare for care collaboration and value‐based care delivery for millions across North America.
Want to Connect?
Mike: https://www.linkedin.com/in/mikewessinger/
Website: https://pointclickcare.com/
