On this episode, I am joined by Mark Patchett, Marketing Director at Trouva (https://www.trouva.com/). Trouva is marketplace platform for boutique retail shops dotted across the UK and Europe. Trouve curates products, markets, accepts payments and fulfils orders on behalf of listed partner stores. They are really in the business of logistics. The platform eliminates the work of maintaining an online store by providing a shop with the software, customer service, and delivery teams needed to keep the experience consistent. Mark is the marketing lead at Trouva - in just 18 months, Trouva has grown from the seed round to be one of Europe's top 5 fastest growing tech businesses at 1,509% growth. We talk about how marketing has played a central role in the astronomical growth Trouva has undergone in such a short period of time and exactly how Trouva works across the EU. --------------------------------------------------------------------------------------------- FOR FULL SHOWNOTES WEBSITE / BLOG: https://2xecommerce.com/podcast/ Subscribe to our iTunes Channel: https://itunes.apple.com/podcast/phys... FACEBOOK: https://www.facebook.com/kunletcampbell TWITTER: https://twitter.com/2xeCommerce CONNECT SOME MORE.... Subscribe to our MEDIUM: https://physicalproductbusiness.com/

Rosh is the founder of ISSARA – an ethical minimal leather good brand. ISSARA operates in the affordable luxury space. ISSARA is what I refer to as an agile eCommerce brand. They make every single bag they product to order with a zero waste supply chain. w/ Rosh Govindaraj Founder, ISSARA.

PLEASE SUBSCRIBE TO THIS CHANNEL: if you enjoyed the interview. We are also on YouTube, here is where you can SUBSCRIBE: www.youtube.com/channel/UCfZrWNt4L8CQqdulAOv2n6g --------------------------------------------------------------------------------------------- TrueFacet (https://www.truefacet.com/) is a New York-based online marketplace for authentic pre-owned designer watches and jewellery from the most luxury of brands like Cartier, Bulgari, Patek Philippe, and Van Cleef and Arpels. Tirath Kamdar, CEO and Co-Founder of TrueFacet discusses how himself and his team are building a 'controlled' eCommerce marketplace for luxury physical products. Tirath has over a decade of experience in the jewellery industry in retail and manufacturing, as well as comes from a family of jewellers. Tirath went through TechStars Seattle, and just completed a $7 million dollar round of funding from Maveron and Joe Montana's Liquid2Ventures (http://www.businesswire.com/news/home/20160921005277/en/TrueFacet-Raises-6-Million-Series-Led-Maveron). On this episode, we talk about: How TrueFacet has had to blend elements of physical product online retail into a marketplace model i.e. they handle and vet products sold through their marketplace for authenticity. How vetting the authenticity of every single item sold through TrueFacet delivers customer satisfaction and marketplace trust Marketplace chicken or egg situation: what did Triath's growth marketing team chase first? Buyers or Sellers? How Tirath organise sellers first before attracting buyers to TrueFacet How TrueFacet found initial traction without any paid advertising. How his team made use of Google Analytics to run a manual demographics study. How they approached their customers and made sure that they are building trust between the buyers and sellers and the marketplace as a whole. How to be strict and provide security while still giving your customers an incredible experience. How to build trust and security with buyers and sellers. Guest’s Top Tips: Tirath, recommends the following three steps to building a business. 1: Solidify and make sure you have the most optimal user experience. 2: Get some real partners - the ones around the table that really matter. 3: Get some capital. It is also important to build trust and provide security to your customers, that delivers the best experience possible. He believes in deep data analysis, paired up with a personal approach customer service. --------------------------------------------------------------------------------------------- FOR FULL SHOWNOTES WEBSITE / BLOG: 2xecommerce.com/podcast/ Subscribe to our iTunes Channel: itunes.apple.com/podcast/physical…ess/id1181834388 FACEBOOK: www.facebook.com/kunletcampbell TWITTER: twitter.com/2xeCommerce CONNECT SOME MORE.... Subscribe to our MEDIUM: physicalproductbusiness.com/