In this episode of Pest Perspectives, we sit down with Matt O'Donnell founder of iX5 Pest Control and seasoned public health practitioner. Matt shares his journey from environmental health into pest management, revealing how his public sector roots shaped the values behind iX5. We dive into the full lifecycle of bee removal, from initial survey to safe relocation, and explore why continuous training and CPD are vital for technician growth and company excellence. Whether you're a solo operator or managing a team, this episode is packed with insights on professional development, ethical pest control, and building a business with purpose.