Poorly handling conversations that involve different opinions, strong emotions, or high stakes can cause stressful work environments that result in little progress, poor performance, and withdrawn employees. However, when you learn to handle crucial conversations effectively, the quality of your relationships and your workplace effectiveness tends to improve drastically. In this 30-minute episode, Essence Learning’s, Phyllis Williams sits with organizational leaders to discuss how to navigate through crucial conversations successfully.   To download this episode's Key Learning Guide, click the following link: https://acrobat.adobe.com/id/urn:aaid:sc:US:08dbd424-bf74-4fb4-af06-e334a4a67e7e