In this episode, Aimee Middleton, Chief Operating Officer at Good Samaritan, shares stories from her journey into long-term care, lessons learned through leadership transitions, and her vision for the future of senior care. From evacuating an entire campus during a hurricane to reducing agency reliance by over 40%, Aimee offers insight into what it takes to lead with heart, grit, and clarity in a challenging industry.
Key Takeaways:
(04:54) Discovering a love for customer service and people.
(09:46) Realizing long-term care is about more than business.
(10:56) Learning from front-line team members.
(13:44) Bringing 500+ leaders together each year to align.
(15:24) Preferring the “dollar tour” of facilities.
(18:01) Creating super teams to reduce agency staffing.
(19:55) Flying into a hurricane to protect residents.
(24:16) Winning others over is less about sales and more about building authentic connections.
(32:26) Fighting to remove documentation burdens through AI.
(35:37) Advice for younger professionals: enjoy each stage, and it’s okay to make mistakes.
Resources Mentioned:
https://www.linkedin.com/in/aimee-middleton-884b155/
Good Samaritan | LinkedIn
https://www.linkedin.com/company/good-samaritan-sanford-health/
Good Samaritan | Website
https://www.good-sam.com/
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