In this episode, Divyash Shah and Mr. David Cronan delve into the complicated web that is insurance-hospital relationships and the role technology plays in addressing the problems the current healthcare system faces. David Cronan is the Vice President of Reimbursement Strategies at the Children’s Hospital of Pennsylvania (CHOP) but has also spent years leading insurance companies as well. With his dual expertise, he spends time discussing how technology has helped advance health systems to where they are now but also discusses the shortfalls that still need to be addressed. It is well known that healthcare lags behind other fields in terms of modernization and this episode talks about what the future may hold to improve patient experience.