Ready to rethink how you care for your pets?

This week, we welcome Heather Moore, Founder & CEO of PetCentric Health, onto the Paws & Effect Podcast! Heather brings a wave of innovation to the animal healthcare world, drawing on her impressive background in human healthcare, and a lifelong passion for pets, to transform the way we approach veterinary care.

In this essential episode, Heather dives into:

• Why pets are more like family than ever before

• The ins and outs of subscription-based veterinary plans and how they’re shaking up the industry
• The real differences (and surprising synergy) between pet insurance and subscription health plans
• How flexible care plans boost pet health, client loyalty, and team wellbeing
• Practical advice for clinics to better connect with clients and offer tailored healthcare options

Discover how this fresh approach is making pet healthcare more proactive, affordable, and stress-free, for both owners and vets!

Whether you’re a pet parent or part of a veterinary team, you won’t want to miss Heather’s expert insights and the heartwarming “why” behind PetCentric Health.

Hit play and join the movement making pet care future-fit!

SPONSOR: Ultra Pet

Check out Ultra Pets New range for Brachy breeds here: https://ultra-pet.co.za/product/premium-recipe-for-short-muzzled-adult-dogs/

Connect with Dr Carra:

Website: https://drcarra.com/

Instagram: https://www.instagram.com/ultrapetvet/

LinkedIN: https://www.linkedin.com/in/drcarra/

Hillcrest Veterinary Hospital: https://hillcrestvets.co.za/

Connect with Heather:

Website: https://petcentrichealth.com/

LinkedIN: https://www.linkedin.com/in/heather-schmid-moore-11151522/

Podcast Production:

This Podcast is produced by Kythe Creative and filmed onsite at Hillcrest Veterinary Hospital.

Kythe Creative : https://kythecreative.co.za/

THIS EPISODES SPONSORS:

Ultra Pet:This episode is sponsored by Ultra Pet, who has been scientifically formulating premium pet food for over 25 years. If you want to take the guesswork out of feeding your furry friends, give Ultra Pet a try. Check them out here at www.ultra-pet.co.za

Just For Pets:

Justforpets.co.za is proud to sponsor this episode of the Paws and Effect podcast. Visit their website for all your pet needs and find everything from toys to food and much more. The team over at Just For Pets believe that every pet deserves the best care possible, and that's why we offer a wide range of products to help keep your furry friend happy and healthy - Check them out at https://www.justforpets.co.za/

FOR SPONSORSHIPS AND GUEST APPEARANCES, Email us at drcarra@pawsandeffect.co.za and we'll get in touch with you.

Don't forget to LIKE this if you found it helpful, SUBSCRIBE for more episodes and content like this.

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00:00 Subscription Plans Transform Veterinary Care

06:30 Pet Health Subscription Plans

09:43 Proactive Pet Care Over Insurance

11:37 Veterinary Client Engagement Strategies

14:54 Focus on Veterinary Education

20:36 Pet Care Compliance and Consumer Anxiety

22:53 Annual Pet Health Plans Boost Loyalty

26:40 Boosting Pet Care Engagement

28:15 Client Insight and Data Challenges

33:17 Strategic Data-Driven Hospital Planning

37:15 Stress Reduction Tools for Pet Care

38:54 Veterinary Care Pricing Conflict

42:48 Innovate Beyond Clinical Practice

45:56 Quick Relief for Itchy Pets