This episode isn't about hangers and ticket stubs... it's about barcoded garments, AI-inspired workflows, and a surprisingly high-tech revolution happening inside a nearly 100-year-old business.
Our guest this week is Linley McConnell, VP of Gibson’s Cleaners, an iconic Toronto family brand she’s helping reinvent with automation, sustainability, and a very chic approach to customer care.
We talk about her pivot from a career in consulting and media to leading the family business, the reality of imposter syndrome, and what it’s really like to modernize a legacy brand in an industry people rarely associate with innovation.
And of course, we end with a rapid-fire lifestyle segment on:
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Instagram: @laundrywithlinley
TikTok: @laundrywithlinley