In this episode of Patch Me If You Can™, Arek Dreyer welcomes Richard Hiralal, Systems Engineer at Grammarly, for a revealing conversation about the realities of maintaining secure systems without sacrificing user experience. Richard not only understands the technical demands of endpoint security but also has a keen sense for how organizational friction arises between users, IT, and security teams. Richard’s background in keeping critical systems protected while ensuring productivity sets the stage for an exploration of what it takes to design and uphold modern, user-friendly security practices.