AI Driven IT: Less Toil, More Impact with Emanuele Sparvoli, Director of IT at Intercom

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Patch Me If You Can™

Iru

9 episodes

5 days ago

A podcast about the IT and security leaders rewriting the rules. Not just patching what's broken, but building what's next. In every episode, we explore how modern teams are replacing outdated ways of working with simpler, smarter, and more strategic approaches. Hosted by Arek Dreyer.

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AI Driven IT: Less Toil, More Impact with Emanuele Sparvoli, Director of IT at Intercom

Patch Me If You Can™

24 minutes 30 seconds

4 months ago

AI Driven IT: Less Toil, More Impact with Emanuele Sparvoli, Director of IT at Intercom

In this episode of Patch Me If You Can™, Arek Dreyer welcomes Emanuele Sparvoli, the Director of IT at Intercom, to discuss key challenges and solutions facing modern IT teams.

At Intercom, Emanuele has driven a cultural and technical shift to treat IT not simply as a support function, but as a strategic driver, focusing on designing systems that are secure, automated, intuitive, and built around the needs of users.

In this episode, Emanuele discusses the complexities of securing non-human service accounts—like bots and automated systems—the shortcomings of industry-standard security approaches, and how Intercom addressed these pain points.

Emanuele dives into how automation and AI are freeing IT professionals to spend less time on repetitive tasks and more time improving systems and processes. As a result, his team boosts efficiency, reduces toil for both IT and users, and helps the company scale securely. Tune in for insights on how to do the same in your organization.