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Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
Pat Perdue's Customer Experience Podcast
5 years ago
Boost AI, and how AI is helping Norway’s SR Bank Maintain their Customer Promise During Covid-19
SHOW NOTES
Today we have two guests: Henry Iversen, Chief Commercial Officer and Co-Founder of Boost.ai (one of Norway's leading Natural Language Processing AI companies, and Ramtin Matin, Lead Technological Strategist at SpareBank 1 SR-Bank, one of Norway's oldest, and most respected, financial institutions. Specifically in today's episode we cover:
The crucial role Boost.ai has had in helping SR Bank stay in contact with their customers, with zero wait time, even during the COVID-19 pandemic (when other companies force their customers to wait hours to speak with a customer service representative
* The difference stages of Artificial Intelligence, and how understanding this can guide your organization today, and in the future.* The pretty surprising ease with which the Boost.AI solution can be deployed (Hint: It's way easier, and way less expensive, than you might think)* We also get to learn how nice Norwegians are! (in case you didn't already know that)
About Our Guests
Henry Vaage Iversen
Henry Vaage Iversen is a Co-Founder and the Chief Commercial Officer at boost.ai, a Norwegian-based software company specializing in AI-powered customer interactions. Boost.ai is the inventor of the world’s most complete software for building, implementing and operating virtual agents powered by conversational AI technology. Henry was instrumental in establishing key relationships with the company’s early clients, helping to cement boost.ai as a major player in the Nordics. Today, Henry continues to flex his business acumen, fostering existing relationships while expanding boost.ai’s vision for conversational AI into new markets. When not at home in COVID-19 isolation, Henry is based in the company’s US office in Los Angeles where he leads boost.ai’s global sales team.
Henry holds a Master’s Degree in strategy and management from the University of Stavanger.
Ramtin Matin
Ramtin is Lead Technological Strategist at SR Bank, and is an authority on implementing technology that helps drive efficiency while maintaining the company vision.
With more than 13 years of professional experience Ramtin’s main area of expertise is within the intersection of technology, strategy and business development. He has a broad industry background from more than 10 years of consulting ranging from industries such as banking, insurance, telco, public, utility and transportation.
He is a seasoned professional and thought leader on topics such as digital transformation, technology, strategy and in general how to use technology as an enabler for driving change, both internally and externally.
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Pat Perdue's Customer Experience Podcast
Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
