In this episode of Partner Chronicles, powered by Zoho One, Sangeeta Nath, Partner Engagement Specialist at Zoho One, sits down with Kira and Anton from Customerization, a leading Zoho Partner in Canada. They share their expertise in implementing Zoho One for small and medium-sized enterprises (SMEs)—from CRM and automation to accounting, marketing, and beyond.
Discover how Customerization takes a customer-first approach, solving real business challenges with custom solutions, integrations, and digital transformation strategies. They also discuss leveraging Zoho Creator for advanced customization, overcoming technical hurdles, and integrating Zoho with enterprise-level workflows.
The conversation explores the importance of change management, training, and the power of the Zoho community in ensuring a smooth adoption process. Whether you're a Zoho user, business leader, or tech enthusiast, this episode is packed with insights on how Zoho One can streamline operations and drive business growth.
Tune in to learn how Zoho One can be the operating system that transforms your business!
Key Takeaways:
Customization’s Zoho One Approach:
Adopted Zoho due to client demand and CRM expertise.
Uses Zoho end-to-end for operations, from marketing to support.
Zoho One’s Unique Value:
40+ integrated apps for business needs.
Customizable, scalable, and cost-effective for SMEs.
Successful Implementations:
Understands customer pain points and ensures smooth adoption.
Provides training and change management support.
Custom Solutions & Challenges:
Builds tailored solutions like inventory analytics and pricing tools.
Addresses enterprise needs like lifecycle management and backups.
Customer Focus & Community Support:
Prioritizes trust, flexibility, and problem-solving.
Leverages Zoho’s resources and strong user community.
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