Despite our best efforts, non-attendance remains one of the most persistent and damaging challenges for access leaders. In this episode, Founder and Executive Director Elizabeth Woodcock is joined by non-attendance experts Allison Gornik, PhD, Licensed Clinical Psychologist at the Kennedy Krieger Institute, and Lorna Kernizan, FACHE, MBA, Chief Ambulatory Officer at Children's Mississippi. Together, they explore the pervasive effects of missed appointments and share strategies to tackle non-attendance while enhancing patient care and optimizing resources.