​​Our patients hail from every corner of the Earth, and differences in the languages we speak can become a serious barrier to effective care. But what happens when the data doesn't tell the story we expect? This month, Founder and Executive Director Elizabeth Woodcock sits down with Stephanie Schmidt, MS, Senior Director of Ambulatory Care and Access Services at Oregon Health & Science University; Joel Hudnall, Epic Configuration Analyst for Change Management and Strategic Access Support at Vanderbilt University Medical Center; and Ryzell McKinney, EdD, MACD, CCCM, Director of Access Technology at Vanderbilt University Medical Center. The researchers discuss the complexities of health equity in patient access, highlighting research on preferred-language appointment reminders and the need for multifaceted strategies to address disparities.