Mayo Clinic's Innovation Contact Center is where new tools, technologies, and workflows are tested to refine patient access initiatives. Join us as Founder and Executive Director Elizabeth Woodcock hosts esteemed guests Elissa Nelson, MA, Senior Director, Systems Transformation, Enterprise Office of Access Management Infrastructure Services, Mayo Clinic, and Courtnie Garteski Bergler, Director of Digital New Appointment Learning and Innovations - Systems and Transformation, Mayo Clinic, as they discuss their insights on minimizing disruptions and scaling improvements across the health system.