The leaders at Memorial Sloan Kettering Cancer Center decided that patient access should be the number one strategic imperative across the health system. However, their journey spelled out an important lesson along the way: we must place our trust in the patient before we can achieve our access goals. This month, Founder and Executive Director Elizabeth Woodcock sits down with pioneering access leader Kelly Turner, MHA, Vice President of Patient Access Programs and Destination Services at Memorial Sloan Kettering Cancer Center. Together, they discuss how Kelly and her team are driving post-pandemic recovery at one of the nation’s most prestigious cancer centers. From elevating the role of ambulatory access to reducing barriers and focusing on patient-centered care, this episode explores MSK Cancer Center’s path to improving volume and enhancing the patient experience.