Reliability is foundational to creating trust with our patients - and effective change management provides the tools we need to achieve it. In this episode, Founder and Executive Director Elizabeth Woodcock sits down with Dominic King, DO, FAOASM, FAMIA, Enterprise Medical Director of Access Transformation and High Reliability Coach at Cleveland Clinic, and Jalana McCasland, FACHE, DSL, Vice President of Ambulatory Operations at VCU Health. Together, they provide expert insights into change management, including fostering staff buy-in, implementing sustainable improvements, and adapting systems to meet evolving patient needs. Hear how they tackle challenges like system inefficiencies and team engagement while sharing practical insights to enhance both patient and staff experiences.