
Colm chats to Phil Herodotou, owner of Black's Burgers in Epsom.
Phil has tons of phenomenal insight and lessons from his journey through franchising. He's now on his third go around of building the business back up after significant setbacks. His clarity of thought and wisdom around what works and when things go wrong is second-to-none.
In the episode:
-> Phil's journey through Franchising - Why, How & What Happened
-> Scaling with a simple, effective business model based around SOPs
-> How he makes delivery apps work for them
-> Why product quality is the beginning, middle and end of it all
Enjoy!
If you want to chat about anything in the episode, or would like some help making changes to your independent hospitality business, drop Colm & Frankie a DM on Instagram or send an email to info@packedhouse.co.uk